Refund Policy
At Gloiva, we aim to ensure your satisfaction with every purchase! Our skincare products are made to order just for you! Due to the nature of personal care items, we cannot accept returns or exchanges for products that have been opened or used or due to change of heart, unless they have arrived damaged. If there is any issue with your order, please contact our support team at contact@gloiva.com, and we’ll be happy to assist you. Please carefully review the following policy before making a purchase.
1. Eligibility for Returns
1.1 Timeframe for Returns:
We accept returns or exchanges only in limited circumstances. Due to the custom printing and production of our products, once a bottle is printed and the product is produced, we are unable to offer refunds.
1.2 Condition of Items
To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized bottles) are not eligible for return.
1.3 Non-Returnable Items
The following items are non-returnable:
- Customized products (including personalized bottles)
- Products marked as final sale
- Products received as part of a promotional offer
2. How to Initiate a Return
2.1 Return Process
If you believe your situation qualifies for a return or exchange, please contact our customer service team at contact@gloiva.com with your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2.2 Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Return Address
All returns should be sent to the following address:
3360 Scherer Drive Suite A, St. Petersburg Florida 33716, United States
Please include your RMA number and original receipt or proof of purchase in the return package.
3. Damaged or Incorrect Items
3.1 Reporting Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@gloiva.com with your full name, email associated with your order, order number, a detailed explanation of the issue and photo or video proof of the product and it’s packaging. We will work with you to resolve the issue as quickly as possible.
3.2 Replacement of Damaged or Incorrect Items
We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.
4. Contact Information
If you have any questions about our Return, and Exchange Policy,
please contact us at:
Contact Information: contact@gloiva.com
Customer Service Hours: As usual US working hours.
