FAQ

1. Where do you ship?

We currently only ship within the United States!

2. How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited options are also available at checkout for faster delivery.

3. What is your return policy?

We want you to feel confident about your purchase! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.

• Due to the nature of personal care items, we cannot accept returns or exchanges for products that have been opened or used, unless they arrived damaged.

   

   

Please read our Refund Policy for more information!

 

 

4. Are your products cruelty-free?

Yes! Our products are never tested on animals. We’re committed to ethical, skin-loving formulas and sourcing.

5. How can I contact customer service?

You can reach us anytime through our contact form or email us at Contact@gloiva.com. We do our best to respond within 24 hours on business days.

6. How can I track my order?

Once your order ships, you’ll receive a tracking number via email or you can click the “Track your order” tab in our menu section so you can follow it all the way to your doorstep!